Profile Options:
==================
Role: Data Steward Manager
Task: Manage Administrator Profile Value
Set the below Profile options
ZCA_MERGE_REQUEST Site=Yes
ZCH_AUTO_MERGE_THRESHOLD level =0
ZCH_USER_MERGE_REQUESTS to have Allow processing without approval.
Please follow the next steps:
Step1: Navigate to Customer Data Management > Duplicate Resolution
> Task List > Create Resolution Request > Search for Customer
> select it > Create Request
Step2: Duplicate Resolution (CDM) > Request is in status Pending
> select the row > Actions > Submit
Step3: Go to Setup and Maintenance > search for Run Request Dispatch Job
> do not modify anything, just Submit
Step4: After Request ID run successfully > Return to Duplicate Resolution
> Status is now New
Step5: Enter on Request ID > Override
Step6: Next > Select Accounts to be merged > Merge
> You can choose the Master Account > Next > Next > Submit
Step7: Duplicate Resolution (CDM) > Request is in status Submitted
Step8: Go to Setup and Maintenance > search for Run Request Dispatch Job
> do not modify anything, just Submit
Step9: Duplicate Resolution (CDM) > Request is in status Completed
Step10: Check Customer in Receivables > Billing > Manage Customers
The accounts are now merged
